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Homeowner - FAQs

Placing Your Order

What is the easiest way to place my order?
The easiest way to place any order, whether it’s through the On-Line Catalog and Check-Out or Off-Line through the mail, phone or fax, is to print the PDF Order Form for the Address Light Fixture or Replacement Part you want. For On-line Orders fill out the top portion where the option choices are listed then proceed to the Catalog Check-Out and place your order.  If you are going to phone, fax or mail your order in fill out the Order Form entirely and then send it or Contact Us

I still have questions about placing my order - Contact Us

Prices

What do your address lights cost?

Number Height

Housing Size

Housing Style

Finish Type

Price

4 Inches

Large or Small

Standard

Standard
Brown, White, Black

$86.75*

4 Inches

Large or Small

Standard

Premium
Hammered Brass, Old Bronze, Pewter

$96.75*

4 Inches

Large or Small

Stepped

Standard
Brown, White, Black

$106.75*

4 Inches

Large or Small

Stepped

Premium
Hammered Brass, Old Bronze, Pewter

$106.75*

6 Inches

Large Only

Standard Only

Standard
Brown, White, Black

$88.75*

6 Inches

Large Only

Standard Only

Premium
Hammered Brass, Old Bronze, Pewter

$96.75*

*Sales tax not included in above prices.

Do you charge for shipping?
No, shipping is FREE!

Do you have a handling charge?
No, handling charges are FREE!

Do you add sales tax?
We add sales tax only if the address light or replacement part is being shipped to either Arizona or California.

How much do you charge for replacement parts?

Part

Housing Size

Housing Style

Price

Number Panel
4 Inch Numbers

Large or Small

Standard or Stepped

$21.25*

Number Panel
6 Inch Numbers

Large Only

6 Inch Numbered Unit

$21.25*

Set of 4 Bulbs

Large

Standard, Stepped or 6 Inch Numbered Units

$6.90*

(2) Sets of 4 Bulbs

Large

Standard, Stepped or 6 Inch Numbered Units

$9.39*

Set of 2 Bulbs

Small

Standard or Stepped

$6.90*

(2) Sets of 2 Bulbs

Small

Standard or Stepped

$9.39*

4-Bulb Socket Set Large Standard, Stepped or 6 Inch Numbered Units $16.95*
2-Bulb Socket Set Small Standard or Stepped $16.95*
Plug-In Type Low-Voltage Transformer Any Any $30.75*
Plug-In Type Transformer With Kit Any Any $33.75*
*Sales tax not included in above prices.

Materials

What materials do you use to manufacture your address lights?
Housings have a front piece and back plate. Housing fronts are powder-coated paint-loc steel.  Back plates are aluminum with a powder-coated gloss white finish that acts as a light reflector. Number panels are made from non-yellowing white translucent acrylic custom laminated with computer cut commercial grade exterior signage vinyl.

What are your numbers made of?
Number panels are made from non-yellowing white translucent acrylic custom laminated with computer cut commercial grade exterior signage vinyl.

How tall are the numbers in your address lights?
We have address lights with 4 and 6 inch characters.

What kind of bulbs do your address lights use?
Large 4 and 6 inch character units come with (4) 193 wedge-based incandescent bulbs.  The small units come with (2) 655 wedge-based incandescent bulbs.

How long do the bulbs last?
The bulbs last up to 4 years. We warranty them for 1 year.

Where can I get replacement bulbs?
Order them from us online or print a Replacement Bulb Order Form and mail, fax or call your order in. We strongly suggest you only use replacement bulbs supplied by us. There are many wedge-based bulbs that look like ours but will not work properly and may damage your address light.

What kind of transformer do I need to power my address light?
A plug-in type 14 vac transformer is included with your address light unless you order your light without a Transformer Kit.  If you will be supplying your own transformer use a 12, 14 or 16 vac doorbell transformer that can handle an 8 watt minimum power draw.

What if I am replacing an address light, from a different manufacturer, with one of your address lights?
Tollmark Address Lights are low-voltage fixtures and operate on 12-16 vac only! If you are unsure as to the voltage supplied to your old address fixture have a licensed electrician verify the voltage before installing your new Tollmark Address Light.

Do I have to apply the address numbers?
No. Unless you order your address light without numbers we always custom apply them for you. We just need to know what characters you want.

Why don’t you use a photo-eye (photoelectric sensor) to switch the address light on at night and off during the day?
Adding a photo-eye would raise the cost of the product and adds another piece of circuitry that could fail. Also, annual electrical cost differences are minimal.

What if the address we need has letters or dashes in it?
No problem. As long as the total number of characters needed, including spaces, does not exceed (seven) in the 4 inch numbered units or (six) in the 6 inch numbered units we can make it.

What if my space is very limited?  Can you make vertical numbers?
Yes, but the more characters needed the smaller in height they get. Each character in a 3 digit address will be 4 inches tall, but a 4 digit address will have characters under 3 inches in height.  This may not meet your local ordinances. Please call the office to place this type of special order. Contact Us

What product options do you have?
We offer many options including different housing styles, sizes and finishes. We also have options for the number panels including two fonts and two lighting choices. Most of our units hold 4 inch characters, but we have a special address light that holds 6 inch characters.  The 6 inch character address lights are only available in the block style font with the background lit, characters dark.

What finish options do you offer?
The housings come in Hammered Brass, Pewter, Old Bronze, White, Brown and Black. The signage vinyl used to create the number panels comes in Black and Brown.

Ordering and Paying

Do you take credit cards?
Yes, Visa, MasterCard, Discover and American Express.

What if I don’t want to make an online payment?
No problem.  Go to Printable Forms and print the order form that fits your needs. You can phone, fax or mail your order in with credit card information or mail the form with a check or money order.

How long does it take to get my address light after I have ordered it?
We try to ship orders out within 7 business days of receipt of your order and payment.  Shipping time takes another 3 to 7 days. A typical order should be received within 2 to 3 weeks sometimes much sooner. The only thing that will delay an order, on our end, is if we are temporarily out of stock on a particular finish. In this case we will work to get your order out as soon as possible.

How will you ship my order?
We use UPS Ground to ship address light orders. We use the USPS for some replacement parts.

Installation

Do you provide installation services?
No. We are a manufacturer only.

Homeowner Installation Instructions (pg. 1 , pg. 2 )
Most of you will want to use the plug-in type transformer we supply with your address light. These instructions are for this type of installation.

Builder Installation Instructions 
These instructions are good if you are building a new home and you want to have your electrician hard-wire a doorbell transformer (not supplied) to power your address light.  You can order your address light without a Transformer Kit if this is how you plan to install your unit.

If I am not going to use a transformer supplied by you, what kind do I need?
A standard 12, 14 or 16 vac doorbell transformer, 8 watt minimum capacity is needed. Do not exceed the maximum voltage of 16 vac. You can get this type of transformer at most large hardware stores or from an electrical supply house.

What if I am replacing an old address light with one of your address lights?
Tollmark Address Lights are low-voltage fixtures and operate on 12-16 vac only! If you are unsure as to the voltage supplied to your old address fixture have a licensed electrician verify the voltage before installing your new Tollmark Address Light.

Do I have to apply the address numbers?
No. Unless you order your address light without numbers we always custom apply them for you.

Do your address lights come with bulbs?
Yes. They are pre-installed by us.

Do your address lights come with a transformer?
Yes. We include a 14 vac plug-in type transformer with each address light.

Do your address lights come with mounting hardware?
Yes. The hardware is included and should work on most mounting surfaces.

Can I recess my address light into a wall?
You can if your address light is just sitting in the opening.  Our lights are made for surface mounting.  The screws that join the housing front and back plates are on the ends and must be accessible for maintenance and proper installation.

Can I modify my address light so they can handle higher voltages?
No. Our lights operate on a maximum of 16 vac ONLY!

Replacement Parts and Warranties

What kind of warranty do you give on your address lights?
Print a copy of our warranty here.  Tollmark Address Light Warranty

How much do you charge for replacement parts?

Part

Housing Size

Housing Style

Price

Number Panel
4 Inch Numbers

Large or Small

Standard or Stepped

$21.25*

Number Panel
6 Inch Numbers

Large Only

6 Inch Numbered Unit

$21.25*

Set of 4 Bulbs

Large

Standard, Stepped or 6 Inch Numbered Units

$6.90*

(2) Sets of 4 Bulbs

Large

Standard, Stepped or 6 Inch Numbered Units

$9.39*

Set of 2 Bulbs

Small

Standard or Stepped

$6.90*

(2) Sets of 2 Bulbs

Small

Standard or Stepped

$9.39*

4-Bulb Socket Set Large Standard, Stepped or 6 Inch Numbered Units $16.95*
2-Bulb Socket Set Small Standard or Stepped $16.95*
Plug-In Type Low-Voltage Transformer Any Any $30.75*
Plug-In Type Transformer With Kit Any Any $33.75*
*Sales tax not included in above prices.

How long do the bulbs last?
The bulbs last up to 4 years. We warranty them for 1 year.

Where can I get replacement bulbs?
Order them from us online or print a Replacement Bulb Order Form and mail, fax or call your order in. We strongly suggest you only use replacement bulbs we supply because there are many wedge-based bulbs that look like ours but will not work properly and may damage your address light.

I have had a Tollmark Address Light for many years and my numbers are starting to fade and crack. What can I do?
Order a replacement number panel from us online or print an order form and mail, fax or call your order in.

4 Inch Numbered Replacement Number Panel Order Form
6 Inch Numbered Replacement Number Panel Order Form

Ordinances and Address Number Height Requirements

I just found out the city I’m building my new home in requires “internally illuminated addresses.” Do your lights meet the requirements?
Yes, under most circumstances. Our address lights meet local ordinances in the following counties: Clark County, Nevada (Las Vegas Area) San Bernardino County, California and the following California cities and towns: Irvine, Orange, Fontana, Corona, Escondido (plus others who have recently passed or are considering address light ordinances).
 
Miscellaneous Questions

Why do I need an address light?
The main reason is to make your house numbers easier to read from the street. If you or a loved one needs emergency help you don’t want the paramedics or police driving up and down the street trying to find your address. This is a waste of precious seconds and they do count.

We all have experienced the aggravation of looking for an address while driving a car. Even with street lighting they are difficult to see. A Tollmark Address Light solves this problem.

How much power does your address light use?  What will it cost me per year?
Tollmark Address Lights typically use under $10.00 worth of electricity per year.

Why don’t you use a photo-eye (photoelectric sensor) to switch the address light on at night and off during the day?
Adding a photo-eye would raise the cost of the product and adds another piece of circuitry that could fail.  Also, annual electrical cost differences are minimal.

Besides bulbs what other maintenance will the address light need?
After about 6 years your number panel may need to be replaced. Sun damage is usually the cause.

Why don’t you have solar powered lights?
At this time the technology is just not consistent enough. Most solar address lights do not stay lit unless they get strong direct sunlight everyday. Even then they may fade out during the wee hours of the night. Of course emergencies can occur at anytime.

The solar panels work well, but a battery must store the power the panel collects. Battery technology is not advanced enough plus most batteries require some on-going maintenance to continue being efficient.

When solar and battery technology becomes reliable and cost effective we will add this type of technology to our product line.

 
 
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